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Dealing With Difficult People
June 10, 2021 @ 6:30 pm – 8:30 pm
We’ve all had to deal with difficult people rather it’s parents, staff and/or co-workers. How do you or did you handle it? What did you say? Do you wish you had done things differently? Was it handled in an ethical manner? This learning event is designed to help learners understand how to deal with frustration and anger in the workplace and in their personal lives. Learners will engage in activities evaluating their approach and discuss more ethical approaches as it pertains to the workplace. Emphasis will be placed on how to deal with conflict. At the conclusion, learners will discuss and demonstrate appropriate communication when speaking and interacting with people, difficult or not, and the best way to convey the message. Instructor will assess knowledge gained through feedback provided during presentation. (2 DCDEE contact hour credits – CHCs) $10 **This is an ONLINE class. This course is accessible from any electronic device that is connected to the internet, such as a smart phone, tablet, laptop, or desktop computer. An email address is required.